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SaaS
6 weeks engagement
CloudStack SaaS
-60% Payment Failures
Implemented smart retry logic and error handling for a B2B SaaS platform processing ₹2Cr+/mo.
-60%
Payment Failures
Reduction in failed payments
₹24L/mo
Revenue Recovered
Additional monthly revenue from retries
99.98%
Webhook Reliability
Uptime on webhook processing
The Challenge
CloudStack SaaS was processing ₹2Cr+/mo but losing 18% of payments to failures with no retry logic, missing webhook handlers, and no idempotency implementation causing duplicate charge confusion.
Our Solution
- Implemented bulletproof webhook handlers with idempotency keys
- Built smart retry logic with exponential backoff for failed payments
- Added real-time payment status dashboard for the ops team
- Implemented signature verification for all Razorpay® callbacks
- Set up monitoring alerts for payment failure rate spikes
Results Breakdown
-60%
Payment Failures
Reduction in failed payments
₹24L/mo
Revenue Recovered
Additional monthly revenue from retries
99.98%
Webhook Reliability
Uptime on webhook processing
These are illustrative results based on typical client outcomes. Actual results may vary.